FAQ

Where do you deliver in the UK?

We deliver to most of the United Kingdom (excluding Northern Ireland and the following postcodes IV, AB, HS, FK, KW, PA, PH, IM, JE, GY, ZE, TR21-25, BF1).

When will I receive tracking information?

We get it, you're super excited to receive your new plants, which is why as soon as your order has been dispatched you'll receive a dispatch email containing tracking information to keep you updated on the process of your order.

My parcel has been returned to the sender, what should I do?

Opps. It looks like your parcel was missed and it is now on the way back to the Leaf Envy HQ. Once it is returned back to us, our team will investigate further. Unfortunately, your plants may have been in their box for a little while and might not be looking their best. It’s at the discretion of our team as to whether we are able to replace them for you. If your plants arrived back with us looking happy and healthy, we can arrange for them to be sent back out to you.

I am missing an item from my delivery.

We're sorry!We’re really sorry that an item was missed from your order. Please get in touch, letting us know which item was missing, and we’ll arrange for it to be delivered as soon as possible.

Oops, I put in the wrong delivery address.

No worries, these things happen. If you’d like to update the delivery address used to purchase your order, please email our customer happiness team with your order number and updated delivery address. Please note, if the order is in progress or has been fulfilled, we are unable to make any further changes to your delivery address. We are also unable to update the billing address. Once this has been inputted, no further changes can be made.

My order has arrived damaged.

We’re so sorry to hear that your order arrived with you damaged. Our packing team takes extreme care when packaging up our orders and they quality check every plant & pot prior to it being shipped. Unfortunately, damages do sometimes occur during the transit process. In the unlikely event a plant is received dead on arrival, it will always be replaced. If you’re not happy with your recent purchase, please reach out to our customer happiness team within 30 days on info@leafenvy.co.uk, with some clear images of the damage and we’ll get back to you as soon as possible.

How do I take care of my plant?

New to plant parenthood? Welcome to the Leaf Envy family! Care instructions for each of our plants can be found within the product descriptions, we also share useful tips and tricks in our plant A-Z or plant care guides

My plant looks different to the photo online?

We receive deliveries fresh from the growers every week, of which no two plants are the same. They have their own characteristics and unique features, that’s why we love them! The only aspect which is 100% consistent is the nursery pot size in which they come from the growers. If for any reason you believe you have been sent the incorrect plant, please contact our customer happiness team within 30 days.

Discount codes & gift cards.

I’ve got a discount code I’d like to use. Just pop your discount code into the box available at checkout. You’ll see this on the right hand side before you check out. My discount code isn’t working. You are only able to apply one discount code at checkout. Ensure that the code applied is still valid for use. Can I still apply a discount after my order has been placed? Yes, no problem. Send an email to our customer happiness team with your discount code and order number. They’ll be able to apply retrospectively for you.

Can I amend my order once it has been placed?

Yes, we can update your order up until it has been fulfilled. Please let us know of any changes that you would like to make as soon as possible, to ensure that our team is able to make them in time. You can update the following:

> Add or remove products from your order

> Update the delivery address

I’d like to cancel my order.

No problem! If we have not fulfilled your order, we can of course cancel it, although we are sorry to see you go! Just send us a message to info@leafenvy.co.uk with your order number and we will sort this for you.

I'd like to return my order.

To start a return, please contact us at info@leafenvy.co.uk within 30 days of receiving your goods, explaining why you would like to return your order. If your return is accepted, we'll send you clear instructions on how and where to send your package. Unfortunately, items sent back to us without first requesting a return, or not in their original packaging, will not be accepted.

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