FAQ

Where do you deliver in the UK?

We deliver nationwide throughout the UK, with the exceptions of: The Scottish Highlands, the Islands of Scotland, Northern Ireland, the Isle of Man, the Scilly Isles and the Channel Islands. Any order put through with a delivery address in these regions will be cancelled and refunded. We apologise for any inconvenience this may cause.

What does the status of my order mean?

Your order is unfulfilled… Your order has not yet been fulfilled by our team. We aim to have all orders sent out within 3-5 working days of purchase. Once your order has been packed and shipped, you’ll receive an email from our courier service DPD with your tracking number and a 1 hour delivery time slot. Your order is in progress… Your order is currently being fulfilled by our team and will be dispatched from our studio that day. As soon as your order has left our studio, you'll receive a 1 hour delivery time slot and tracking link. This will enable you to keep track of your planty goodies.

If for any reason you need to make any changes to your order or address, please let us know as soon as possible. We will not be able to make any changes once the order has been fulfilled.

Your order has been fulfilled... Your order has now been fulfilled by our team. You will have received an email with all the information needed to track your order. This will include your tracking number with DPD and 1 hour delivery time slot. You will not be able to make any changes to your order.

I won’t be home to take my delivery.

No worries. Head over to the DPD shipping app. From here you will be able to amend the date you would like your order to be delivered. We recommend your plants be in their box for as little time as possible, so please bear this in mind when rearranging your delivery.

My parcel has been returned to the sender, what should I do?

Opps. It looks like your parcel was missed and it is now on the way back to the Leaf Envy HQ. Once it is returned back to us, our team will investigate further. Unfortunately, your plants may have been in their box for a little while and might not be looking their best. It’s at the discretion of our team as to whether we are able to replace them for you. If your plants arrived back with us looking happy and healthy, we can arrange for them to be sent back out to you.

I am missing an item from my delivery.

We're sorry!We’re really sorry that an item was missed from your order. Please get in touch, letting us know which item was missing, and we’ll arrange for it to be delivered as soon as possible.

Oops, I put in the wrong delivery address.

No worries, these things happen. If you’d like to update the delivery address used to purchase your order, please email our customer happiness team with your order number and updated delivery address. Please note, if the order is in progress or has been fulfilled, we are unable to make any further changes to your delivery address. We are also unable to update the billing address. Once this has been inputted, no further changes can be made.

My order has arrived damaged.

We’re so sorry to hear that your order arrived with you damaged. Our packing team takes extreme care when packaging up our orders and they quality check every plant & pot prior to it being shipped. Unfortunately, damages do sometimes occur during the transit process. In the unlikely event a plant is received dead on arrival, it will always be replaced. If you’re not happy with your recent purchase, please reach out to our customer happiness team within 30 days on info@leafenvy.co.uk, with some clear images of the damage and we’ll get back to you as soon as possible.

How do I take care of my plant?

All plant orders will arrive with a plant care card unless stated. This has detailed information on how to care for your new plant. Have you got a plant care question? Our plant gurus are here to help. Drop them a message with your query via our Live Chat, Instagram, Facebook or Email.

The care card was missing from my order.

Our care cards are popped in your delivery in an envelope. These can sometimes get lost amongst the packaging so we suggest having a look there first. If you are still unable to locate your care card, drop our customer happiness team a message and they’ll be able to provide you with a digital copy.

My plant looks different to the photo online?

We receive deliveries fresh from the growers every week, of which no two plants are the same. They have their own characteristics and unique features, that’s why we love them! The only aspect which is 100% consistent is the nursery pot size in which they come from the growers. If for any reason you believe you have been sent the incorrect plant, please contact our customer happiness team within 30 days.

Discount codes & gift cards.

I’ve got a discount code I’d like to use. Just pop your discount code into the box available at checkout. You’ll see this on the right hand side before you check out. My discount code isn’t working. You are only able to apply one discount code at checkout. Ensure that the code applied is still valid for use. If you are a loyal customer and have been given store credit to spend, you are able to use multiple discount codes at once. Can I still apply a discount after my order has been placed? Yes, no problem. Send an email to our customer happiness team with your discount code and order number. They’ll be able to apply retrospectively for you. I have been sent a gift card, how do I use it? Lucky you! To use your gift card, click on the gift card attachment on the email sent over to you. You’ll then be taken to our website where the discount will be automatically applied.

Can I select the date I would like my order to arrive?

Unfortunately, due to the high volume of orders that we receive, we are unable to deliver your order on a specific date. If you have purchased a Leaf Envy subscription as a gift, please note the activation email will be sent to the recipient on the date that you selected. The recipient will need to activate their subscription using their email and delivery address. Please note, we currently only ship orders Mon-Thursday. Sometimes, DPD will deliver your order on a weekend, and they will always send you an hour slot via email or mobile on the day of the delivery, so that you can reschedule if you wish.

Can I amend my order once it has been placed?

Yes, we can update your order up until it has been fulfilled. Please let us know of any changes that you would like to make as soon as possible, to ensure that our team is able to make them in time. You can update the following:

> Add or remove products from your order

> Update the delivery address

> Add or remove a gift note

I’d like to cancel my order.

No problem! If we have not fulfilled your order, we can of course cancel it, although we are sorry to see you go! Just shoot us a message to info@leafenvy.co.uk with your order number and we will sort this for you.

I'd like to return my order.

Due to the perishable and delicate nature of plants, we cannot accept returns on these items. If you wish to return any non-living items, please email us at info@leafenvy.co.uk with your order number and let us know which item you are returning within 30 days. We will then provide you with a pre-paid DPD returns label which you will need to print and attach to the external box. You can then find your nearest DPD drop off point by visiting https://www.dpd.co.uk/apps/shopfinder/index.jsp. We will then process your refund or replacement as soon as we receive the item in the condition we sent it out.

What is the Leaf Envy Subscription?

We’re so excited you’re thinking of joining the Leaf Envy subscription! Our plant styling team curates a collection of the trendiest seasonal indoor plants direct from the grower, and the pots we pair with our plants are synonymous with our style. We favour classic shapes, quality materials and modern, minimalist design for our pots, and unusual leaf shapes, textures & patterns for our plants. So expect to see the classics mixed with rare, colourful or variegated varieties. It's the perfect way to grow an enviable indoor jungle, one happy houseplant at a time.

What is included?

Choose between our Plant Only or Plant & Pot subscription options. Our subscription occasionally includes surprise samples and offers from select partners. Our team preps, prunes & carefully packs every order - meaning lots of care goes into every step. Your plant will arrive with a keepsake care card with instructions on how to look after your new plant. If you need extra help, our plant care team is always on hand to answer your questions. The value you receive is always above the cost of the subscription.

How does payment work?

If you are on our pay monthly plan, you will be charged on/around the 15th of every month, which is when the orders flow into our system and we start preparing, packing and shipping your orders. If you have bought the subscription as a gift, you will be charged upfront for the prepaid period, no recurring charge will be taken.

Can I choose specific plants to be included in my subscription?

Each subscription delivery is designed to be a surprise and so we are unable to let you know the plants included in future deliveries. We aim to include a variety of rare, unique and unusual plants of which some will be pet-friendly and air-purifying. We are unable to tailor subscription plants to the recipient.

When will my next subscription delivery arrive?

Subscriptions are sent on or around the 15th of each month. If you placed your first order after the 15th, you'll receive your first box within 3-5 working days and subsequent subscriptions will arrive on the 15th of the month.If there is a delay to your subscription, we will endeavour to let you know as soon as possible.

I’m gifting a subscription, how does it work?

How exciting! Gifting a subscription is easy with Leaf Envy. Simply select "Send as Gift" when on the Subscription product page, select which prepaid plan you would like to gift (e.g. 3,6,9 or 12 months). Then, enter their email address, select a date that you would like the email with the gift card to arrive in their inbox, and write a gift message. The subscription will automatically expire once this period has ended.

Please note, no postal address is required! The recipient will receive an email with an activation code and instructions on how to redeem. The recipient has 6 months to redeem the subscription, before it expires.

The recipient will be required to enter their own address when they activate their subscription. They will also be required to create an account. This is so they can manage their Subscription moving forwards. For example, skipping a month or changing their delivery address.

The recipient will be required to enter their bank details when they activate their gifted Subscription. This is because this is the only way that we can collect their delivery address and create an account for them to manage. Please note, the recipient will not be charged for the subscription and the subscription will automatically expire once the gifted period has ended.

If you have anymore questions, please reach out to our Customer Support on info@leafenvy.co.uk.

My subscription delivery arrived damaged

We’re really sorry to hear that your subscription arrived with you damaged. Although our team takes their utmost care when packing up our orders, damages do sometimes occur. Send over some clear images to our team on info@leafenvy.co.uk within 30 days, and we'll send you a replacement free of charge.

I’d like to cancel my subscription

We’re so glad to have been part of your plant parent journey and building your indoor jungle. If you’d like to cancel your subscription, you are able to do so by logging into your account on the Leaf Envy subscription page. Click through to the ‘manage my subscription’ option and from there you are able to cancel your subscription.

If you are having problems or are unable to do so, please contact our customer happiness team and they’ll be able to assist you further. Although you’re no longer with us, we’re always on hand to answer any plant care questions you may have.

I'd like to re-activate my subscription

Whoop! Glad to see you back. You can easily reactivate your subscription by logging into your account. Or, get in touch with our Customer Happiness team on info@leafenvy.co.uk and they can do this for you.

I've gifted a subscription, when does it expire?

Great choice!

Once you've gifted a subscription, your recipient has 6 months to redeem the subscription before it expires.

I’d like to update my subscription

I’d like to upgrade my subscription from plant only to plant & pot. Great choice! Send our team a message and they can update this manually for you. Can I change the delivery address on my subscription? Yes. You can update the delivery address of your subscription either on the ‘manage my subscription page’ on your Leaf Envy account or, send our team a message and they can update it manually for you. Can I change the email address on my subscription? Yes. Send our team a message and they can manually update it for you. Please bear in mind when gifting a subscription, that all order confirmation and tracking details will be sent to the recipient. If the subscription is a gift, we recommend using your personal email address to place the order and updating to the recipient's email later on. I’m going on holiday, can I skip a month? Yes. You can skip a month of your subscription on the ‘manage my subscription page’ on your Leaf Envy account. If you are going to be away for a long period of time, you can always pause your subscription until you’re ready to join us again.

I want to gift multiple subscriptions at once as a business

If you would like to purchase multiple subscriptions as a business and require payment to be made via invoice, rather than card, this is no problem. We will take payment separately via invoice and issue gift cards manually. Just reach out to info@leafenvy.co.uk and tell us your requirements! It makes a perfect employee / client gift!

What is Leaf Envy Corporate Gifting?

We’re all about spreading the Joy of plants! Our corporate gifting scheme is for business, companies or anyone in between who are looking to gift their staff or clients a botanical treat. With an array of planty goodies for you to choose from, we're here to keep you smiling. If you put us in touch with your company and we proceed, you'll receive a complimentary gift from us!

How does it work?

> Send us an email to info@leafenvy.co.uk, letting us know your interested.
> Let us know how much you’re looking to spend and provide us with a rough budget.
> We’ll come back with a selection of leaf bundles for you to choose from.
> Provide us with a list of your lucky recipients.
> Our team will get your goodies beautifully packed up and ready to go!

Next day sustainable delivery