We deliver nationwide throughout the UK, with the exceptions of:
The Scottish Highlands, the Islands of Scotland, Northern Ireland, the Isle of Man, the Scilly Isles and the Channel Islands. Any order put through with a delivery address in these regions will be cancelled and refunded. We apologise for any inconvenience this may cause.

Your order is unfulfilled…
Your order has not yet been fulfilled by our team. We aim to have all orders sent out within 3-5 working days of purchase. Once your order has been packed and shipped, you’ll receive an email from our courier service DPD with your tracking number and a 1 hour delivery time slot.
Your order is in progress… Your order is currently being fulfilled by our team and will be dispatched from our studio that day. As soon as your order has left our studio, you'll receive a 1 hour delivery time slot and tracking link. This will enable you to keep track of your planty goodies.



If for any reason you need to make any changes to your order or address, please let us know as soon as possible. We will not be able to make any changes once the order has been fulfilled.



Your order has been fulfilled...
Your order has now been fulfilled by our team. You will have received an email with all the information needed to track your order. This will include your tracking number with DPD and 1 hour delivery time slot. You will not be able to make any changes to your order.

No worries.
Head over to the DPD shipping app. From here you will be able to amend the date you would like your order to be delivered. We recommend your plants be in their box for as little time as possible, so please bear this in mind when rearranging your delivery.

Opps.
It looks like your parcel was missed and it is now on the way back to the Leaf Envy HQ. Once it is returned back to us, our team will investigate further. Unfortunately, your plants may have been in their box for a little while and might not be looking their best. It’s at the discretion of our team as to whether we are able to replace them for you.

If your plants arrived back with us looking happy and healthy, we can arrange for them to be sent back out to you.

We're sorry!We’re really sorry that an item was missed from your order. Please get in touch, letting us know which item was missing, and we’ll arrange for it to be delivered as soon as possible.

No worries, these things happen. If you’d like to update the delivery address used to purchase your order, please email our customer happiness team with your order number and updated delivery address. Please note, if the order is in progress or has been fulfilled, we are unable to make any further changes to your delivery address.

We are also unable to update the billing address. Once this has been inputted, no further changes can be made.

We’re so sorry to hear that your order arrived with you damaged. Our packing team takes extreme care when packaging up our orders and they quality check every plant & pot prior to it being shipped. Unfortunately, damages do sometimes occur during the transit process. In the unlikely event a plant is received dead on arrival, it will always be replaced.

If you’re not happy with your recent purchase, please reach out to our customer happiness team within 30 days on info@leafenvy.co.uk, with some clear images of the damage and we’ll get back to you as soon as possible.

All plant orders will arrive with a plant care card unless stated. This has detailed information on how to care for your new plant.

Have you got a plant care question? Our plant gurus are here to help. Drop them a message with your query via our Live Chat, Instagram, Facebook or Email.

We're doing what we can to be a little more friendly to our environment, therefore, we no longer send plant care cards with your order. All care information for your plant can be found on its individual product page.

If you need further help, please don't hesitate to get in touch.

I’ve got a discount code I’d like to use.

Just pop your discount code into the box available at checkout. You’ll see this on the right hand side before you check out.
My discount code isn’t working.

You are only able to apply one discount code at checkout. Ensure that the code applied is still valid for use.
If you are a loyal customer and have been given store credit to spend, you are able to use multiple discount codes at once.
Can I still apply a discount after my order has been placed?

Yes, no problem. Send an email to our customer happiness team with your discount code and order number. They’ll be able to apply retrospectively for you.
I have been sent a gift card, how do I use it?

Lucky you! To use your gift card, click on the gift card attachment on the email sent over to you. You’ll then be taken to our website where the discount will be automatically applied.

Unfortunately, due to the high volume of orders that we receive, we are unable to deliver your order on a specific date.

If you have purchased a Leaf Envy subscription as a gift, please note the activation email will be sent to the recipient on the date that you selected. The recipient will need to activate their subscription using their email and delivery address.

Please note, we currently only ship orders Mon-Thursday. Sometimes, DPD will deliver your order on a weekend, and they will always send you an hour slot via email or mobile on the day of the delivery, so that you can reschedule if you wish.

Yes, we can update your order up until it has been fulfilled.
Please let us know of any changes that you would like to make as soon as possible, to ensure that our team is able to make them in time. You can update the following:

> Add or remove products from your order

> Update the delivery address

> Add or remove a gift note

No problem! If we have not fulfilled your order, we can of course cancel it, although we are sorry to see you go! Just shoot us a message to info@leafenvy.co.uk with your order number and we will sort this for you.

Due to the perishable and delicate nature of plants, we cannot accept returns on these items. If you wish to return any non-living items, please email us at info@leafenvy.co.uk with your order number and let us know which item you are returning within 30 days. We will then provide you with a pre-paid DPD returns label which you will need to print and attach to the external box. You can then find your nearest DPD drop off point by visiting https://www.dpd.co.uk/apps/shopfinder/index.jsp. We will then process your refund or replacement as soon as we receive the item in the condition we sent it out.

We’re all about spreading the Joy of plants!

Our corporate gifting scheme is for business, companies or anyone in between who are looking to gift their staff or clients a botanical treat. With an array of planty goodies for you to choose from, we're here to keep you smiling. If you put us in touch with your company and we proceed, you'll receive a complimentary gift from us!

> Send us an email to info@leafenvy.co.uk, letting us know your interested.

> Let us know how much you’re looking to spend and provide us with a rough budget.

> We’ll come back with a selection of leaf bundles for you to choose from.

> Provide us with a list of your lucky recipients.

> Our team will get your goodies beautifully packed up and ready to go!